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I purchased 4 cashmere sweaters from L&amp;T Ridge Hill Yonkers NY location. I did not wear one of them for over 90 days. It still had tags original wrapping etc on it. When I tried it on, I found it had a big hole in it. I returned it to the store 11/14/16 as a defective item looking for an exact even exchange. Unfortunately I did not have my receipt. The original cost was $199. However I did not pay that much for it.. I believe I paid around $70 being it was on clearance and then a coupon applied. The sales girl scanned the tag and said it was an over 90 day item. She called the manager over and that person said you can call store manager on duty to do an override. The sales girl told me that I cannot do an even exchange, I need to pick a sweater that is $70 and exchange it for that. Not sure of the rationale behind that, but o.k. I brought a $69.99 sweater back to the cashier/sales girl. there was another extremely rude store manager there that said, &quot;I'm sorry we cannot exchange for $69.99 because it is over 90 days&quot; The best we can do is give you $17 on a new purchase. I said &quot;you just told me I can exchange for a $69.99 item&quot; She said &quot;we are retracting that&quot;. &quot;It's $17 or nothing&quot;. I told her that this is a $200 defective sweater and you're offering me $17? She said &quot;you can take it or leave it&quot;. Then she asked me if I wanted my defective sweater back. I said &quot;are you serious? youre asking me if I want my merchandise back that I paid for&quot; I told her I do!!! I paid for it!!! She said &quot;we don't know that either do we?&quot; <br /> Never before have I been so humiliated by anyone ever in the retail business world. I told her &quot;you have lost me and my family as great customers of L&amp;T forever&quot; &quot;I will never buy another thing from L&amp;T&quot; she said &quot;thank you, have a great day&quot;<br /> L&amp;T is the worst run company I have ever dealt with. The L&amp;T staff in the stores severely lack training, professionalism, politeness. It is apparent that they totally don't care about what kind of experience their customers are having. This all starts at the top with the senior management of the company. Elizabeth Rodbell needs to get in touch with what is happening in the stores. It's not enough to have a nice product to sell. The customer experience has to be good as well. Otherwise people will not return.