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As someone who has worked in retail management my entire life, I can say this has been an interesting read for me. If you don't have your receipt we don't know if you actually purchased it, where you could have purchased it, at what price you purchased it for given that promotions change, and what form of payment you used... without this common essential information we have no idea if you're just some person off the street that picked up a product or a person that had a product that was 5 years old and you want a new one and you want money for it. If the product is not sellable at the time of return we don't typically accept it. Of course if you have your receipt and it's in the 60-day policy and it is obviously malfunction by the manufacturer we will of course take it back and exchange it or refund your money. Now I can honestly say I've never worked for a PetSmart but I've never had issues with them and their return policy as their return policy is a lot more lenient than others. Bottom line is if you purchase a product, lose your receipt, and don't have a proof of purchase you don't deserve a return. It is not the responsibility of the store for you to keep your receipts in order. If you purchase a product and think it might not work out,keep your receipt!You have to understand that the people behind the counter hear a ton of ridiculousness everyday to get swindled by customers. These folks are just doing their jobs. Unfortunately failure to follow their companys' policy even to make you as a customer happy could cause them termination. Please be respectful of these people and be smarter when trying to return a product. Read the return policy and abide to it and don't complain when it doesn't go your way but it goes the policy way. You don't go to a restaurant eat an entire meal and then say oh I'd like a refund this wasn't exactly what I wanted.