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I tried Nutrisystem two different times. The first was a success losing 40lbs. A year later I decided to do it again but wasn't inspired enough to keep up with it. I cancelled my order but they still continued to send me food and charge my bank account. I returned 2 months worth of food (on the same day with 2 different RMA #'s) to Nutrisystem after I was able to cancel my orders. They made the process very difficult just to get those RMA #'s. The first month of food I sent went through without a problem and I received the refund in about 2 weeks. The second month worth of food was a different story. I watched my bank account for another week but never saw the refund. Each time I called they said they never received the box. Unfortunately, I did not keep my tracking # to prove it was picked up and now they tell me that I am out of luck because FedEx does not keep tracking numbers for that long. Moral of the story: KEEP YOUR TRACKING INFORMATION TO BACK UP YOUR RECORDS. Nutrisystem sucks.