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absolute worst airline, worst customer service, worst employees.<br /> my 6 hour travel day turned into 36 hours!!!!!<br /> i was scheduled to fly out of dayton internation airport at 6:05 om wednesday october 12th and fly into chicago, then fly into eau claire wisconain at 8:45pm. i arrive at dayton ohio airport at 4:15pm, we boarded the plane and about 10 min later they said the handle was broken on the door so they were waiting on a mecanic, about 20 min go by and they tell us they have to delay the flight 1 hour because the mecanic couldnt fix it.... however my connecting flight in Chicago only had a 58 minute layover. so I was going to miss my second flight (which by the way happened to me in March, and United put me in a hotel in Chicago, The next morning I received an email saying my flight was cancelled, so i canceled my shuttle service to the airport and sat in my hotel room on the phone with customer service for an hour to only find out that i somehow recieved that email by mistake and that my flight was actually leaving in a half hour, never got any amenities for them completly turning my trip and vacation around ). so since i knew i was going to get stranded in chicago again i asked if i could go get my flight changed to the next day so that i wouldnt get stranded in chicago again, so they switch my flight to october 13th.. on october 13th once again arrive to dayton airport at 4:00, board my plane at 6:05, the flight attendant says that chicago has grounded their airport and are not accepting and flights for an hour so we unboard again!!! i race off the plan go to the front again, the same gentalman helps me again, he proceeds to tell me that their airport is run by people that have no idea what they are doing and says he handed in his badge and he quits his job in the middle of helping me!! then there are NO employees at ANY airline station, not a single one. so i cal customer service, i get told by three different people that they will help me, then they SAY they are placing me on hold and then they hang up on me entirely. i finally get connected to someone to help me and they tell me there's no other flight that I can take to Eau Claire Wisconsin, and that Chicago's airport was never grounded, she told me that my airplane most likely had a mechanical issue because United always canceled their flights when it's mechanical. I had to switch my flight from Eau claire to minneapolise and my parents had to drive 2 hours to pick me up, plus our 2 hour drive home. on top of all of this they sent my luggage to a different airport and i had to go without my belongings for 2 days. i am completly appalled by this entire situation never once in my life have i ever dealt with such bulls*it before. this is the WORST airline NEVER fly with them.