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I ordered a sleeper couch from Ashley online. It arrived 3 weeks later but could not fit in my elevator and was returned to the local store/warehouse. Ashley charged my card for the goods a few days later. I have called customercare several times to get my refund over the past month. Despite the fact that I have been told by their team that this charge was an error on their part and that I will receive the refund within 7-10 working days, they still have not issued a refund and offered no explanation as to why.