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I purchased a sofa online on 9/3/16, the sofa was going to take 8 - 10 weeks to make. I found out from a friend that purchased furniture from Pottery Barn that it was poor quality, so I cancelled the order the next day on 9/4/16 only to find that they would not allow me to cancel the order. They told me that they have a "no return" policy for furniture. I explained that I had nothing to return and that the furniture had probably not even been started to be made. I was canceling the order not returning an item. I have tried calling numerous time only to be told the same thing. I am stuck with a $2200.00 sofa that I don't want.