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My couch and love seat were delivered and I called within the month and told about wanting to exchange or return all together because a tear was in couch. I have not gotten any human contact response other than here is number and they can send someone to check out... I want a refund of the whole purchase, its sad that only after you have been sold you realize how a company really is, I had a very nice lady, and she did not say anything except to speak to someone else when I came in... 3,300$ don't buy unless you know you will like, look around, I would avoid these types of stores,