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Just attempted to return 3 small filters under price of $10 each and two bags of bird food. Two young cashiers agreed that since they couldn't find the receipt and it was older than 60 days that I cannot return it at all. He apologized, but I wasn't aware of the hassle-free policy until I just downloaded it off my computer. Probably dropping them a copy of it tomorrow morning just to make them aware. PetSmart will be losing my business for not training people properly in policies and standards and poor customer service.