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My wife and I have round trip tickets from Atlanta Sept 6 to Denver and return Sept 20. Just received word today my sister isn't expected to live as she in coma and no body response. I would like Southwest to refund cost of tickets. Regardless of type of purchase Airlines need to be flexible in such family emergencies. Airline are making millions with their charges and shouldn't benefit from a member die ding in a family. I truly regret having to call them because it will only demonstrate how greedy corporate America has become. <br /> Is it time for our Congressional representative to review how Airlines treat their customers. I think so.