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I ordered several of Brookstone's 'Cool It Fans' to take on my trip to China ( very hot / humid in July). As time came closer to departure, the fans had not arrived. I e-mailed Brookstone my concerns & they sent out, by express ,my order, so I would have it in time for my trip. WOW !! All they asked was that I would mail back the original order when I returned. The fans were great, but the customer service was absolutely incredible !! Where have you had that level of concern & efficiency anywhere in the last 30 years ? Nowhere .I'm their customer for life . Renewed my faith in the business world.