Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I just purchase a TV stand at homes good today at the Clovis, California store. The manager told me that she'll get someone to help load. She called one of the older lady to help load. As she was trying to load up the TV stand into the car, I notice she couldn't and I knew she was gonna ask for help. So she did, she asked my boyfriend to help her, so he did. As they load, she thanked him for helping her and told us that no customers would help them left and load. As she was speaking, of course, I heard a drop in the back of the car. I went and checked and I asked if they were OK and if the TV stand was good. The lady Jennifer said it was fine, but as I check, the stand was broken. I then told her that I no longer wanted the TV stand now that it's cracked and broken. Jennifer the said to me that there's nothing she can do about it since they don't have a loading service and that it was my boyfriend who broke the TV stand because it was on his end. It click to me why she said no customers would help them load. So I asked for a full refund since I bought it for $541.11 to be exact. Jennifer told me that she can't do that and that she'll go tell her manager. Of course, 15 minutes later the manager came out and asked us if we had any questions. I explained to her what happened and she said there is nothing she can do since the item had already been purchase and that it wasn't damaged in the store but we damaged it because that's what Jennifer had told her. I told her it's not right and that there is a 30 day policy and it hasn't even been 30 min since the purchase and the item is ruined. The manager told me I can't get a refund and that I would need to talk to the store manager name Stacie, and that she won't be there until Saturday. So I told her to unload the item and leave it in the store until Saturday. She wrote on a pink slip that "customer damage the item in the parking lot." So I argue with her about that and she said, "will, you did broke it, it was on your husband end." Oh yeah, I was furious and believe me, I have a temper with people like that, who is rude. I just told her that I'll be back Saturday, and with her attitude, she just said "bye" in a rude way. I've never had this bad of a service before, I've always loved homes good, this is by far the worst customer service with them. I guess I'll have to wait for Saturday to come and see what Stacie has to say about it.