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I had a medical emergency and had to have my bags offloaded while I got off the plane (this was during boarding process). BA REFUSED to reimburse me or at least give me a credit to fly again on a future date! I provided numerous medical certificates and documents and STILL no go. I even contested the charge with my bank and BA fought with them claiming that they were entitled to NOT refund me despite my medical emergency. In the end, I didn't get a single cent of credit or refund. I will NEVER fly with BA ever again.