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I agree with all comments as to the atrocious customer service. After standing in front of the bedroom set I wanted and telling the salesman "This is what I want", Richard of the Glen Burnie, MD store ordered the wrong bed. I have never ordered furniture before and was unfamiliar with the terminology. The delivery went well until I realized they delivered the wrong bed. Dresser, mirror, nightstand are wonderful, but totally the wrong bed. I spent long periods of time on the phone ON HOLD with customer service only to be told I got what the salesman ordered. They are charging me a pick up fee to get the bed I never ordered. And get this, the one I WANTED, I found out was discontinued. I could have the floor model if I provided my own pick up and delivery for the ONE I WANTED. So tonight, I am going to the store and cancelling the order for the floor model. And I will only speak to a supervisor to rework the paperwork. HORRIBLE CUSTOMER SERVICE.