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my experience with coach was deplorable and deoressing,I buy coaches ALl the time and now the return policy isn,t good at all because whose purse normally tear up within a year especially a coach,so I returned two purses abd a wristlet, and only got coupons this time I and my sister was,very displeased with coach, I had bought Gere one an wedudb,t kniw about the knew return policy all I can say is u will be losing,valuable customers because we buy,these beautiful purses because we thought it was a lifetime warranty on them, coach is the only purses I buy i,m wondering now,well just remember sometimes these expensive purse don't show wear and tear until yrs later,and we get nothing byt a meager discount card hardly worth it.MN any of my friends has gone to Michael Kors.