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Terrible customer service <br /> Never fly United<br /> My mother-in-law was suppose to fly to sandiego, she has medical emergency.doctor recommend it's not safe to fly. We submitted all supporting documents for refund request. They emailed us that they are unable to refund our money. They did not state any reason, did not request any additional documents.when I called customer service they said they cannot help us as it is from refund department and there is no direct line to contact them. All I can do is leave feedback. What nonsense. They are not there to serve customers,they are there to Harrass customers and make money.<br /> They have representatives that don't want to help all they state is go online, if that's the case then they should get rid of all employees and just make it online service.