Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Do Not fly with united - terrible customer service.<br /> Booked flights from BHX to SFO unfortunately due to ill health one of the party could not travel. Cancelled ticket 10 days before flight - now told I won't get any money back.<br /> This airline over books the planes and asks passengers to leave if full, they charge taxes to every person that books a ticket, if they are cancelled they pocket that tax. The least I would have expected would be the refund of the Air Passenger Duty - but NO! How on earth can they charge Air Passenger Duty when the passenger cannot travel?