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Don't do business with this company. I ordered 2 16X20 metal prints and they came to my home blank. They offered me 50% off on the reorder which I did, however they would not refund my $150.00 for the initial screw up. They have absolutely no quality control, who sends you blank pictures then forces you to accept them? I finally am having my credit card company deal with these people, they had the nerve to fight my complaint! They offered me a $90 credit, I simply want the original refund and that's not even the amount of my order. Since I complained to the credit card company they pulled the $90 which is fine as I won't deal with this again. I found this refund on the internet but didn't on the site, I would have returned the pictures if they requested for a refund if they would have let me know how. 100% happiness guarantee, seriously folks! How much more unhappy do you want a customer to be!!!!! Shame on you!