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Tried to take back and EXCHANGE a $24 pack of underwear that my husband received as a gift from his grandmother. We politely asked if we could just run and get his correct size and switch them out. NO. A flat out, rude no from the customer service desk. She said, &quot;Go ask Grandma for the receipt.&quot; We replied that we really didn't want to hurt her feelings and ask for the receipt. They were blatantly rude to us. NEVER shopping here again. I used to work for Kmart while I was in college. I cannot believe how self righteous the employs all seem now. <br /> Just before we were &quot;serviced&quot; the woman in front of us was very rudely talked to as well. Apparently she had JUST purchased a DVD for her kids, went to the car to put it in and there was Jo disk inside. They were rude to her and made her out to be a liar/thief. Just terrible customer service. <br /> Hixon, TN