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I have never had a problem on returns they either scan my card or look it up on my debit or credit card. Or they offer an exchange or gift card if I don't have my receipts which I think is fair. I hate to say it but people steal all the time and bring back things from other stores to try and get cash. Kroger won over Big Bear and some of the other store change because they have intelligent people in the Home office. some people just want something to complain about