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I bought a table and it was fine, but based on this policy we had to check it before we went on vacation... A real inconvenience. I will not be buying anymore furniture from Crate and Barrel. This policy is not in line with the cost and quality of the furniture you sell. Should be much more generous. And requiring customers to pay shipping for defective items is simply wrong. Defects are your responsibility and so should be shipping both to and from. If you are having too many returns to support a more generous return policy then I agree with the another comment....IMPROVE YOUR QUALITY CONTROL!!