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My grandmother had purchased hearing aid batteries from your Indianapolis location. She bought the incorrect size. I called your East Washington street location in Indianapolis, IN where she had purchased them to ask about exchanging thwm for the correct size. At first I spoke with Sylvia. She was very nice and polite and advised that I would need to speak with a manager as she was unable to help me. I was transferred to Mike. I had let him know that I had the incorrect size batteries. He said that without a reciept, there was nothing he could do to help me. I read over the return policy online and it states, "Simply return the product, packaging and receipt to your nearest Kroger store. The customer service staff will assist with a refund, exchange, adjustment or credit to a Kroger Gift Card." After telling him about your posted return policy and that I was simply just trying to exchange them for the correct size, he said "No offense but you could have stolen them." I am not looking for cash, I am just trying to exchange them for the correct size batteries so my grandmother can use her hearing aid. After a few minutes of talking, he said that we were just going around in corcles and hung up on me. I don't understand why I am unable to just exchange them for her. Now she is stuck sitting on batteries that she is inable to use. I have always had great experiences at thos location until today.