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I have always loved Kroger because of their wide range of unique items that you can't find at your local Walmart or Target. A new Kroger opened up near me a couple years ago in Virginia Beach, Virginia. It replaced a smaller Kroger that was closer to me. Well, after I visited the new Kroger driving the extra miles was worth it. The new store was better than a Super Walmart.They had lots of toys, movie rentals, automotive accessories, clothes, shoes,furniture, electronics and wireless phone plans. While I and my husband were shopping there one day I showed him some clothes I really liked. A couple weeks later on my birthday he surprised me with them. These weren't cheap clothes either. Everything fit except one shirt($34.99) and a pair of Capri's(46.99).I thought no problem I will just exchange them. I knew my husband would not give me the receipt because he does not like for me to return things. He would rather me give them to someone else or donate them and buy myself another set. He also does not believe in using a Kroger plus card or any other shopping cards that track your purchases and store your personal information. I guess you could say he's old school. He won't give out his personal information to anyone except his bank. So he doesn't use shopper cards. So, I figured no problem. I will just take the clothes back to Kroger and exchange them. I never thought I would have a problem. I explained to the lafy that I didnt havr a receipt that they were a gifts. Then they ask for the person's phone number who bought them. I thought wow that's odd. I then explained my husband bought them. I told them I have a Kroger card but he doesn't. The lady helping me said well I am sure he does and insisted on looking it up. When she couldn't find anything she called for a manager. After, 30 minutes the manager said we can't find these item's on your card or in our store. I said I know they aren't on my card I explained that already but they were purchased from this store. She was not friendly and seemed aggravated. She also said to the other employee it's awfully fishy her husband doesn't use his Kroger card. Again,being as nice as possible I exhaustedly said ma'am I have explained that to you all 4 times, "He doesn't have one". She then ask if we're divorced or something. I was like Ma'am I have been patiently waiting for over a 45 min. now if you can't exchange them give them back to me I have to get to work and it's totally fine. She ignores me and pages someone from the clothing department. Then took 15 min to check that the clothes were on the rack. Then returned and said, yes we have them but you can't get no refund without the receipt. Why would they waste an hour and a half of my time then? I was not upset about being denied a refund but in the way it was handled. By the time this was over there were 13 people waiting in line behind me witnessing all this and becoming very frustrated with waiting. My Kroger days are over.