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Maybe I can save some poor soul some aggravation by posting this..... When you return an item to Lord and Taylor via mail using their pre-paid "smart label", the tracking number on the return label is useless to the consumer as the numbers do not work when entered into the USPS tracking site. One must go to the site : Newgistics.com and use their tracking system. This is the only way you'll get info on the route of your package. This really should be posted on the L & T website because I just wasted 40 minutes of my time getting to the bottom of this. Thanks to the gentlemen the from customer service at L & T who finally knew the answer. The USPS was clueless.