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Horrible customer service. Bought furniture over a year ago, THEY LOST MY CONTRACT, I tried paying for 6 months, to which I was told it is still pending, only to receive a letter stating I was overdue and to pay up. THEY LOST MY CONTRACT!!! So ASHLEY CORPORATE office told me to sign an order for them to pick it up, I did, they NEVER came, and sent my account to collections. I did my part for 16 months, trying to pay...signing my furniture over, going in and checking on the status every single month, only for them to say " well have someone call you". I never once in 16 months received a call. Wow...I would say word of mouth will keep customers away, but they don't care. Just take a look at BBB. A pitiful excuse for a company.