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TWICE they have had an item on backorder, sent the credit back on card from original purchase BUT the system re-orders it and as it's now out of stock it is credit-ed back as same price as original. The problem is that on the second system re-order they add additional tax and shipping for a product that never comes. Check your statement because they don't refund them back correctly. I've called back twice now and can only get fuzzy math answers and that they don't owe me anything.