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I bought a Fleurette coat online. My first purcase from NM in over a year. The coat was huge and had to be returned. I just received a merchandise credit for the $600+ the coat cost. I will use up the credit (it might take a few years) but I will NEVER purchase from them or their affiliates after the credit is used up. This is a horrible policy nflicted on me for no good reason. It is not as if I bought and returned stuff all the time; I don't typically buy from them and I certainly won't in the future.