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Bought 2pt milk 7 days ago and went to use it on the 6th, where I found it had gone off. It still had 1 more day to go and decided to return it to the store the next day. At customer service was asked when I'd bought it and then given some spiel about 20 min rule. I then showed her the date and pointed out that it hadn't been opened yet. Her question now being "So why is it off then?" My point exactly. "Well, I'm still not going to exchange it, sorry." I asked to see a manager who then gave me the same 20 min spiel, but in the end let me have an exchange when I insisted that it didn't apply as the milk had gone off before it's sell by/use by date and hadn't even been opened. Both staff members need to learn to listen to the answers of their questions and use some common sense to each situation. Get better service at Morrisons and no manager was needed.