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I have been a loyal NM customer for over 30 years. Recently, I bought a bottle of perfume online after receiving a sample from one of the NM in-store promotions. I also went into a NM store, just to double-check the scent -- and allowed it to "mature" on my skin as I went about my day. Loved the perfume and decided to buy it conveniently online. When the $175.00 bottle of perfume arrived, the fragrance was totally different from both the sample and the tester in the store. So...I called the web hotline and described my issue. They said I cannot return the product since it has been opened. I said I couldn't have known I needed to return it UNTIL I used it! Total deadlock. So...rather than waste hours of my time going to a store and having a potentially ugly experience, I will throw away the bottle and take my cosmetics business elsewhere.