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I ordered a coat on line from Macy's, but it did not fit. I went on-line, and started filling in the papers to return it. Their statement was that I would need to fill out a "Patient Profile," and get their credit card. I do not want a Macy's credit card, so I phoned their 800 number, and was put on hold for 10 minutes. "Sharon" listened to me, and assured me that she would give the call to someone who would help me. I listened to awful music for over 20 minutes, and just gave up. I will try to get to a Macy's store and try to return the coat for a refund. I had always thought that Macy's had real class, but, now, I am so disappointed in them. I will not shop there again.