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You have to hate big companies who have the ability to pass you on, ignore you and honestly don't give a s***! Tearing my hair out at Hp's indifference to my issues, terrible, terrible support and for selling me a computer they knew was faulty.<br /> <br /> I recently bought a HP laptop under a 1 year warranty. It was bought as a Christmas present. We checked it immediately after buying it and then put it away until Christmas two weeks later. After 2-3 days the computer stopped turning on. After 5 minutes of research I discovered the issue was due to a faulty motherboard which had been a common problem with that model and reportedly should have resulted in the laptop being recalled. In the next few days I contacted the reseller who referred me to an official HP repair centre. At this stage I was still within the first month and HP would have replaced my laptop (not that anyone pointed that out). Since I was on holiday I waited until I got back to Cape Town to continue the process. After registering the laptop with ensure services twice and not getting a response for two weeks, I took the laptop in to ensure services to register the laptop manually. I was informed the laptop would take 8-10 days to repair but after two weeks I had heard nothing. I went into ensure services to find out the progress on the service only to be told they had no idea when the part would arrive, only that it wasn't yet in SA. At this point I asked for the laptop to be replaced as we had had a broken laptop for nearly a month and a half. They referred me to HP Laptop replacement (086 0104771) who showed no interest since I hadn't reported the issue within a month (Although I had followed reasonable channels within a month). Luckily a week later the laptop has been delivered back to me. Happily and relieved I switched it on only to discover I can't log on since the password has somehow been changed. The keyboard is now also horribly loose on the left hand side which is testament to more poor service. Do I have any rights to return this laptop for a replacement since the fault was known before the laptop was sold to me, and the laptop still has further repairs to be done? I have very little confidence in HP's services, in their care for customers and I can't bare not having a laptop for a further few days or even weeks.