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Went to the Six Corners store to purchase a humidifier. Selected and the purchase was made, at which time I also<br /> gave them a $100 Gift Certificate to apply to the charge. However, during the purchase conversation with the<br /> sales rep, I realized I had selected the wrong model. I asked her to stop payment and make the correction with<br /> the right model. I was told that was NOT possible as the process completed through &quot;dot com&quot; and the order<br /> could NOT be canceled. That I would have to receive it at my home and then return it before I could get another<br /> model. Or I could just pay for a second model now!!!! I was stunned. Here I was, standing at the cashier<br /> counter - a couple minutes after the transaction, requesting it just be changed while I was standing there and<br /> was told it was NOT possible. The appliance manager finally arrived - 15 minutes later - and did take over<br /> and spent 40 minutes trying to get to the proper source to get me a solution...but neither the<br /> Sears &quot;dot com&quot; office, or the Seats Customer Relations Department or the Sears Product Services department<br /> was able to help her help me. It was a horror and although she and I found a temporary solution so I could<br /> get the model I wanted that night...I am still responsible for calling Sear again on Monday and trying to get the<br /> shipment CANCELED. Waiting while others also wanted service, I was privy to another customer who overheard<br /> the overview of my situation and then told me about her frustrations with Sears. And another customer also waiting,<br /> said this was her last visit to Sears because of the ridiculous and total inadequate systems, which were in no<br /> way CUSTOMER FRIENDLY. WHAT A TRAVESTY FOR SEARS - YOU CUSTOMER SERVICE SYSTEM IS A DISGRACE.