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I just received a letter from Neiman Marcus telling me that my credit card was canceled (after many years). They reviewed my history of purchases and returns and found we did not have a productive customer-merchant relationship. I may not make any purchased or returns. Anything I buy from them is non-returnable. "it is unfortunate that Neiman Marcus must make this difficult decision." Nowhere was it stated that an undefined number of returns would result in being refused as a customer. I live in a small town and shop online. Nothing like this has ever happened to me. These terms should, at least, be stated. They are not customer friendly. They do not live up to their free returns policy. Don't go there; it is humiliating.