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As a 1k customer I was able to cancelled a ticket within 24 hours. It was a ticket 1st class from SF to Hkg for $5,600 US dollars that I cancelled within 1 hour from being purchased. Tonite (11 days after the cancellation) I called customer service to request status on my refund. After 3 transfers, one of the answers was to give my number and someone would call me back. The response was &quot;You cancelled it but did not ask for a refund&quot; . Whatt?. As supposed to what? I responded. Their answer was to use the same confirmation on future travel. Who keeps cancelled confirmations and United has added a column on All Reservation that is called &quot;inactive&quot; and is where I found this cancelled reservation.<br /> This is stretching it a bit and I wonder how many people never use the credit and United never lets anyone knows how big is the pool of money they have on cancelled reservations???