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Your so-called customer service is deplorable. I will NEVER order anything online from Pottery Barn again. I purchased a pillow online that when I tracked it, said it was not in stock. So, I then cancelled the order as I had found what I wanted somewhere else. Low and behold, what do I get in the mail, the pillow order I had cancelled. Now I want to return it and there's nobody home. I have called your customer service numbers 4 times and waited in excess of 15 minutes on each call and no one answered. You should be embarassed. Now I will return the item and hope that I actually get a refund (I don't want a store credit, especially since I will not be shopping at Pottery Barn again). If I do not get my credit on my card in a timely fashion, I will make formal complaint against Potttery Barn. What a dreadful experience.