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I placed my order on November 30th of 2015. My credit card was charged on December 2nd of 2015. My first delivery date was December 8th 2015. Then in a few days my order said it was unknown when my order would be delivered. That is when I started calling to find out what was going with my order. Each time I called I was told a delivery request was being sent to order fullment department. This happened three times, finally on December 23rd I sent an email stating that there &quot;must be someone within the company that was intelligent enough to tell me where my order was&quot;. At that point I received an email stating that a replacement order was issued, however one of the items was no longer available and a credit was issued for that item! I would be receiving my order on December 28th. Which meant that no presents for my grandaughter on Christmas. On December 27th I received an email saying my first order was shipped complete!!! So not only did I get the replacement order, but I also received my original order. I will be returning the replacement order tomorrow. Pottery Barn has several problems within their company during their busy Christmas shopping season that need to be addressed. This will be my last order from Pottery Barn until they get their issues resolved.<br /> LikeCommentShare