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We had tickets on United dec 23rd. I became ill as we were leaving our home to the airport for our flt. We cancelled our flt. We were informed we had a 200.00 change fee but money left on on our tickets to purchse new ones at a later date & use it toward our new tickets. Made new reservations 2 days later Online & they are not giving us ourmoney voucher to deductfrom are new ones. What do we do to havethis happen.