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I was approved for a refund on November 12th which I have not seen on my Visa. United airlines insist that they sent my refund and that my credit card company has it on hold. After 6 weeks of going back and forth with Visa and united airlines I have not seen a single dime. Visa can not do anything because he original ticket was purchased in 2014 and United airlines has the worst customer service. Trying to get a hold on f the refund department has been HELL and if I do all they have to say is well it's refunded! I don't have the money United airlines continues to say they sent it and visa denies receiving it. Where is my Monday!!!