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Original Comment
British Airways provides absolutely ZERO customer service.<br /> My daughter in-law was flying out of China on her honeymoon and BA wouldn't let her board the aircraft with her husband (my son) because the ticket was booked in her English name (recently married) and not her Chinese name. I can understand this to a point but my son had to board the aircraft and leave her behind in Shanghai, hundreds of miles from home, on her honeymoon!!!<br /> How insensitive can you be. BA cancelled the flight (both legs) and are refusing to refund the flight which we are contesting.<br /> My advice is DEFINITELY NOT to fly with this airline - We now fly Air Chine or Virgin which is much much much better - BA doesn't even understand the meaning of CUSTOMER SERVICE!!!!
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