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Everyone needs to realize that PetSmart, like any other store, has the right to refuse a return or purchase for any reason. For most items, a return without a receipt is no problem. However, if you're going to return one or several high dollar items without a receipt then it'll most likely be refused to prevent loss of money due to fraud. If the item isn't in a sellable condition, even if it's something small like a toy, then it may be refused without a receipt because the purchase date can't be verified. This is to prevent people from trying to return something they bought 8 months ago because they need the money now. Food is always guaranteed even without a receipt as long as at least half of the food is left and you have the original packaging. Just don't expect a refund if you're trying to return $300 worth of food without the receipt (looks suspicious). Just make your life and the employee's life easier and hold on to the receipt. Just tuck that piece of paper somewhere safe until after the 60 days or have the receipt emailed to you. It's not hard and if you don't keep it then it's kind of your fault, right? PetSmart does offer gift receipts. Now if you have the receipt, within the 60 days and someone still refuses it then they're being jerks.