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I have experienced a very poor service as well. I recently discovered that again, for the third time, that I was being charged 9.99 a month for the xbox music pass. I called again and was told the same exact thing as everybody else here. They do not give refunds past 30 days. The guy was tolerable at least. I tried to explain that every year I have to deal with randomly being signed up for the damn music pass. Its such an obscure amount of money that it usually goes unnoticed for a cpl months at least. Its basically like Microsoft comes in and steals the money from your account without telling you and then refuses to reimburse you. Im going to cancel immediately and move to playstation. This is ridiculous.