Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I recently purchased a costume at the <br /> 7640 FM 1960 Road West, Houston, TX 77070 location . When I realized it wasn't the perfect fit for me I decided that I was going to return it. I noticed on the receipt it stated that &quot; refunds and exchanges are accepted thru Friday, October 16th .&quot; It also states &quot; items must be in original packaging,unworn and accompanied by the original sales receipt.&quot; First ,let me state that the costume I purchased which was a dress ,had no original packaging, it was on a hanger and still had the tags on them.So upon returning the dress 10/15/15, I was told that my dress could not be returned because it reeked of cigarette smoke?? Then the store associate says something about if it has and odor you can't return it??? First of I'm not a smoker nor does anyone in my household smoke, secondly there is nothing on the receipt that states that &quot; you cannot return if there is an odor.&quot; Long story short they never gave me my refund.So I'm stuck with a costume I can't wear. Never in my life have I ever had to deal with this from any other Halloween store.This will be my first and last time shopping there. Very poor customer service!!!!!!