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I was given two sweetest and a cooler as a gift for my dog that was too small for her and in perfect returning condition. I took them back to pets smart and they told me they wouldn't return them. So I said so what do I do just throw them in the trash and the manager told me I probley got them from thier trash. I never been so unsalted in my life so me thing that was given out of kind ness turned out to be a nightmear I'm going to take this all the way. How dare you peolpe judge me in such way. Your no hassle return policy should be more like a harassment return policy. And this was here in Albuquerque NM. Your company has know right posting all over the internet a hassle free return policy when your employees know nothing bout respect when it come to returning.