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I bought a ticket for my family in June for $5075. It was a refundable ticket. Two members did not travel on one league of the ticket. I asked for a refund. After several hours on the phone, the customer service representive provided conflicting information. First they said my refund was being processed and later said it was a non refundable ticket but this was not indicated any where on the ticket. Finally British Airways over billed my credit card by $1771 in addition to the cost of the ticket and i was also billed an additional $14.16 by my credit card company in fees and charges. This is very fraudulent and the service representatives are not helpful in correcting this error.