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Original Comment
Called the customer service line: here is the response I received after explaining that my boss had a 5 delay and that the United agent said that if it was over a 4 hour delay he would get his money back.<br /> His response-Its like buying dinner then eating it and asking for you money back. Not even close. Our corporation flies with United daily and I we will be having a meeting to discuss using another airline in the future. Super disappointed!!
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