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I posted a comment on 8/12/15 as The Little Guy. I sent an email about my issue to the complaint department. This is the exchange that followed:<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Dear Mr. Lee:<br /> <br /> <br /> <br /> We value your feedback regarding your reservations experience. From<br /> <br /> what you describe, we failed to meet your expectations for providing <br /> <br /> good service. Please accept my sincere apologies.<br /> <br /> <br /> <br /> Mr. Lee, please allow me to explain our fare rules. United, along with<br /> <br /> all other air carriers, offer different types of fares; ranging from<br /> <br /> discounted fares that are non-refundable and carry penalties for<br /> <br /> voluntary itinerary changes up to full fare tickets that are<br /> <br /> refundable and carry no penalties. In researching your issue, I see <br /> <br /> that you made the original booking on our website. The tickets you purchased were<br /> <br /> discounted, non-refundable fares. It is very important that when<br /> <br /> purchasing a ticket online (not just on our website, but any online<br /> <br /> ticket provider), that you read all the rules associated with the<br /> <br /> fare. Those rules and restrictions are presented to the purchaser <br /> <br /> before proceeding to the payment area. The rule for your fare states that the<br /> <br /> fare is based upon round-trip travel and that voluntary changes may be<br /> <br /> made upon payment of a change fee of $200.00 and any difference in<br /> <br /> fare on the new date of travel. Unused tickets are valid for one year <br /> <br /> from date of issue or for one year from the date of which transportation<br /> <br /> commences, whichever is later.<br /> <br /> <br /> <br /> When purchasing a discounted fare, the rules apply to each traveler in<br /> <br /> the booking and each time the ticket is changed. Multiple changes on<br /> <br /> discounted tickets can be very expensive. You must make the decision<br /> <br /> whether it would be better to take a loss on the tickets and purchase<br /> <br /> new ones or continue to change the original tickets.<br /> <br /> <br /> <br /> We certainly recognize that you do have alternatives in your choice of<br /> <br /> carriers and understand your dissatisfaction with our fare<br /> <br /> restrictions.<br /> <br /> <br /> <br /> <br /> <br /> We feel our fare rules are equitable and consistent with that of the<br /> <br /> other major carriers.<br /> <br /> <br /> <br /> We are committed to maintaining the integrity of those fares.<br /> <br /> <br /> <br /> Regards,<br /> <br /> <br /> <br /> Carl Davidson<br /> <br /> Customer Care<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> My Reply-------------------------------------------------------<br /> <br /> <br /> <br /> Carl,<br /> <br /> <br /> <br /> To say that you are an equal opportunity molester, and molest EVERYONE <br /> <br /> you come into contact with, not just SOME, an then attempt to justify <br /> <br /> the perversion by saying that everyone else is doing it (&quot;we are <br /> <br /> consistent with other major carriers&quot;) is asinine at best. Also, to <br /> <br /> respond to your point of me &quot;having to make a decision weather it would <br /> <br /> be better to take a loss&quot;; I have made a decision, to never use United <br /> <br /> Airlines for anything other than a talking point on every website that <br /> <br /> posts complaints about companies who use predatory business practices. <br /> <br /> And thank you for your response. I will post your reply as the official <br /> <br /> United Airlines reply to my complaint and let the readers decide.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> HE REPLIED BACK-----------------------------------------------------<br /> <br /> <br /> <br /> On Aug 20, 2015, at 11:18 AM, [email protected] customercare_at_united.com wrote:<br /> <br /> <br /> <br /> Dear Mr. Lee:<br /> <br /> <br /> <br /> As always, constructive comments regarding our policies are both <br /> <br /> encouraged and appreciated. <br /> <br /> <br /> <br /> I regret you were disappointed in our revenue ticket policy changes. In <br /> <br /> this challenging and competitive business environment, some changes were<br /> <br /> necessary. But our policies are modified only after careful <br /> <br /> consideration and market analysis. <br /> <br /> <br /> <br /> Periodically, we make policy adjustments in response to industry trends.<br /> <br /> We are confident that the long-term benefits of these changes will <br /> <br /> significantly strengthen our ability to continue offering a competitive <br /> <br /> product with superior value. <br /> <br /> <br /> <br /> We appreciate your business and look forward to welcoming you on board a<br /> <br /> future United Airlines flight.<br /> <br /> <br /> <br /> Regards, <br /> <br /> <br /> <br /> Carl Davidson <br /> <br /> Customer Care<br /> <br /> <br /> <br /> <br /> <br /> My Conclusion-----------------------------------------------------------<br /> <br /> <br /> <br /> United Airlines does not care about its customers, only the bottom line. Customers are only sheep they intend to fleece for a profit.