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Original Comment Bought a 20v Dewalt Cordless String Trimmer last week 08/18/15 from my local Colorado Springs, CO store. They didn't have it in stock and Kyle, the dummy that was working at the Tool Counter at the time,ordered one online for me at the cash register. The last thing I remember him doing was to repeat my home delivery address, which was WRONG! OK, I say, "We can fix this". I asked my new found friend Kyle to just update my address and we'll be "good to go". That was when he informed me that there is no way for him to do that. Feeling the store heat up a little bit due to not being able to handle this little problem in a timely manner, I then asked Kyle to call the Sears Warehouse Distribution Center so that they could update my current address for this order. After being out on hold for almost 20 minutes, I stood patiently at the Tool Counter / Cash Register at Sears snarling at my little buddy Kyle. The phone finally rang through to a Customer Service Agent and not long after I learned, "Once an order is placed, it simply can not be canceled or changed in any manner". "But what if I wasn't the one that placed the order?", I asked while my face got redder and redder. "I'm sorry sir, the package will be sent to the address that was on the order and there is nothing I am able to do about it"? "Really?", I asked. "You can't use your computer to simply edit a wrong address so that I can have the piece of mind knowing that my $200 Weed Whacker will eventually arrive safe and sound at what-- how about-- um-- erm-- sending my package to the house that I fukking actually live in?". "Get me your manager!". That didn't do any good, either. I just kept getting the same answer over and over. I did manage to get in a few licks here and there though: "This doesn't make any sense", "Why did you people even answer the phone if you can't help customers out", "Some thing, something STUPID", and that was when I decided that it wasn't worth arguing with these people any more. While the package was on its way to the wrong house, I decided to try to fix this problem by going through UPS. I set up an account and added all of my personal information. After clicking on the "Track Package" link, I thought I was really getting somewhere. Off to the side there was another link where you could make changes to the delivery address and all kinds of cool stuff there. I clicked on the link and got an error saying something about the changes could not be made and other goofy stuff that made no sense whatsoever. OK, fine! I'll jut have to contact the person that lives in my old house and ask her to hold the package for me, once it arrives. She agreed. The package was sent out for delivery this past Monday and was not delivered because there was nobody there to sign for it. I then called UPS to try to have them attempt delivery at my current address. They wanted money for that. I told them, "I would not give Sears, Sears Warehouse, UPS or anyone else one shiny red cent until I got my Goddammed Weed Whacker! Send the fukking thing back to Sears and they can choke on the piece of shiit thing for all I care." Fast forward to this evening. I got a text that the merchandise was delivered to Sears so I went to my local Colorado Springs Sears store to check on the status of my return. Apparently, the merchandise has been received and that my refund is "Pending". OK, so how long will it be before I see my money? Well, it will take up more days to process the request and they put the money back on my credit card. "Yipee!", I said. "But what about the $100 cash I gave you to partially pay for the thing before putting the rest on my credit card?", I ask. Oh that means they will probably just send you a check for the balance once the credit card refund gets processed. "OK", I said. "But what address are they going to send my refund check to if nobody knows what my real address is?",I asked. He just shrugged his shoulders and I walked away in disgust. Hey I got one for you Kyle, "Fukk You!", "Fukk Sears!","Fukk Sears Online!","Fukk Sears Customer Service!", "Fukk Sears Store Managers", "Fukk UPS!", and "Fukk anybody else that I might have missed while telling you this story. Looking back, I would have been a happy customer if I could have found one single soul with enough sense to simply update my home address sometime before the product was scheduled to be delivered. That's all I wanted. Nothing else. Was I really asking for something that was very far from out of the ordinary? I don't think so!

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