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After reading the unbelievable number of complaints and unsatisfied consumers on this website it is not very encouraging that something will be accomplished. However, I will share my experience in summary. My wife and I bought two round trip tickets in the first week on June 2014 for a trip in July 2014. My father became terminally ill at the end of June 2014 and ended up in hospice in the Idaho Veteran's Home, where he later passed away. We contacted United Customer Service and was helped by a nice young man who cancelled our tickets and talked us through the process of filing for a refund on line. We submitted all the documentation of my father's death, including his death certificate, on line and was later notified by United, via email, that our refund request was granted and it gave the dollar amount for the tickets. However, United only refunded the coach ticket price and not the upgraded first class tickets we purchased. The refund approval email informed that the specified amount would be credited to our credit card account that the tickets were purchased on. We waited for months and found, with the help of our credit card company, that no such credit was applied to our credit card account. We contacted the United Refund Department and informed them of the absence of our refund and all we kept getting back was that the refund was credited to our credit card account. We went back and forth with United explaining that no credit was posted. We even got our credit card company to fax the United refund Department a letter on their letter head confirming that NO refund credit was posted to our credit card account. Our credit card company also requested twice, in writing, that United provide the reference/confirmation number issued for the refund credit, which is used by companies when they refund a credit to a credit card account. However, United kept sending the same emails saying simply that the refund was credited to the credit card account with no further information requested in order for our credit card company to FIND the alleged refund that United supposedly send. All of our correspondence is chronologically kept and we are in the process of going forth with legal action if United continues not to cooperate.<br /> <br /> We requested a refund, performed all the necessary requirements for a refund from United, received written confirmation that United approved our refund, verified and confirmed that they DID NOT credit the refund to the credit card account we used to purchase the tickets and that they agreed to credit the refund to. Furthermore, we have proof that they willfully refused to reasonably cooperate with our credit card company to provide the information necessary to track down the alleged refund that United claimed it refunded.<br /> <br /> We are still attempting to resolve this matter and receive our already approved refund but are aware that United has made it crystal clear that they do not wish to cooperate in the honoring of their refund approval or provide payment.