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Our Grand daughter was getting married 8/1/2015. Our Daughter bought a ticket for my husband and I, for a surprise. I have been ill and could not use the ticket, I had two of my Doctors write letters for me, explaining to the airline why I could not fly. Sent them to the Daughter, she presented them to the airline and they refused a refund or changing the tickets into her name and her husbands name. Said I could use them within a year. I never will use them, I won't be able to fly. Why is it impossible to have them changed into different names? Any business that is to big to accommodate their customers does not need my business. If I could fly United would not be the chosen company.