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I came across this website looking for the ticket refund policy for United Airlines. I too purchased two tickets (total = $948.00), five months in advance, for my wife an I to take a vacation in the Caribbean. Well, a month after I purchased the tickets my wife's employer notified her that they were providing MANDATORY training that they would not allow her to miss without some type of disciplinary action. Needless to say, her trip was cancelled. My perspective was, how am I going to go on a Caribbean vacation alone without my wife? I wouldn't. Even if I wanted to go without her (which I didn't), I couldn't; she would have KILLED ME. <br /> <br /> So, I called to cancel the hotel room reservation; no problem. I called to cancel the rental car reservation; no problem. I called United to cancel our flight; PROBLEM. They told me that I had bought nonrefundable &amp; nontransferable tickets, which must have been in the fine print, because I guarantee it wasn't clearly stated. The &quot;agent&quot;, who refused to give me her last name, informed me that the best she could do for me was to give me a credit for each ticket. A credit that had to be used within a year from the date of purchase of the ticket. A credit that if and when I decided to use it, I would need to pay a $200 rebooking fee PER TICKET. Unacceptable. I asked to speak to a supervisor, she put me on hold for approximately five minutes. when she came back on the line, she said that she could not find a supervisor but I could stay on hold until she could find one. I asked her how long would that take; she replied &quot;it should be less than an hour&quot;. I was so livid I could feel the veins in my head throbbing. I told her that being put on hold INDEFFINATLY was unacceptable. This &quot;agent&quot; then told me that I could go online and file a claim with the Refund Department. I asked her if she could transfer me to the Refund Department. She said, &quot;No I cant, you would need a claim number first, and to get a claim number you need to file online with the Refund Department&quot;. Come to find out, AFTER you file a claim with the Refund Department, it takes usually 5 to 7 business days before they email you back. WHAT A SCAM!<br /> <br /> Believe it or not this story got worse as I called back and DID get in touch with a supervisor who was more rude than the &quot;agent&quot;. <br /> <br /> It is clear that it is United Airlines company policy as difficult, if not impossible to get any kind of refund for a ticket purchased. I could understand penalties for canceling a reservation the week of a scheduled flight. It could be difficult for them to fill that seat with such short notice. However, four months advance notice is PLEANTY enough time to fill a seat; and to take money from one customer who can no longer use the service, and then take money from another customer for the SAME service seems like fraud at best and outright stealing at worst. This is why I contacted my bank, and told them I was being charged for a service that I had not and would not use. Chase Bank credited my account with a &quot;temporary&quot; refund until they could sort out the details with United Airlines. Now United can play with someone their own size, since the refused to play fair with little ole me.