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I have called customer service at least 10 times today to understand how I'm paying them money to use a credit. I too have a $200 change fee, which nobody can explain exactly what that means, and will owe them money to use my credit. $50 processing fee, and $50 fee for booking through travel agency. I highly recommend anyone considering using united Airlines to reconsider. Rude customer service who couldn't answer my questions or even understand my language. United blows! Will never fly with them again! Good luck getting a refund!